What are my payment choices?
During the checkout process an image is displayed showing you our current payment options. You may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we confirm payment from you. 

Do I have to pay sales tax?
No, in Pennsylvania sales tax is not collected on the items we are selling on this web site.

I have a question on my charges.
You will receive an email confirmation of your order. You may compare your order history in your email, with your financial records. If you have further questions or concerns, please This email address is being protected from spambots. You need JavaScript enabled to view it. us for further assistance. Our goal is to respond to you within 24hrs.

I need a copy of my receipt/invoice.
Please This email address is being protected from spambots. You need JavaScript enabled to view it. us your request. Our goal is to respond to you within 24hrs.

When will my credit appear on my account?
Credits usually take 3-5 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged when you place your order.

Quality Guarantee
It is our commitment to provide you with the best product. We are simply not willing to send you anything less than fresh, delicious baked goods. If your scones are not fresh and delicious when they arrive or we'll replace them or gladly refund your money.

Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

How do I create an account?

We have recently updated our web site so we no longer have user accounts. All orders from 1/20/2015 will be completed with a guest checkout. If future upgrades to the web site we hope to add account management tools back into the web site. Please view our Privacy Policy for more information about how the information we do store is used.

How do I edit my account information?

We have recently updated our web site so we no longer have user accounts. Previous order information is no longer available on the Internet.

I forgot my password.

We have recently updated our web site so we no longer have passwords.

How do I return my product?

Please contact us over This email address is being protected from spambots. You need JavaScript enabled to view it.. If there is a problem with your order or a problem with a product please let us know the details. We will work with you to fix any errors on and order. We will replace the products that were not right or gladly refund your money. Our goal is to respond to you within 24hrs.

I received the wrong product.

If you feel that you have received the wrong product, please contact us over This email address is being protected from spambots. You need JavaScript enabled to view it.. Our goal is to respond to you within 24hrs.

How do you ship packages?
We ship all our packages with USPS Priority Mail. We expect all our packages to reach you in 2-3 days once they are shipped.

Do you ship to my country?
We only ship to the United States, we cannot ship to other countries at this time.

What are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When will my order ship?
We only ship on Monday through Wednesday (and sometimes Thursday depending on your distance from us) to insure that your items are not waiting in a shipping warehouse over the weekend. We bake your items fresh the same day that we ship. If you have a specific timeline please contact us over email and we will try to help meet that timeline (additional charges by apply for rush orders and overnight shipping)

How do I track my order?
You will receive a shipment confirmation email when your order has shipped with USPS tracking information.

What is the return policy?
Since our products are perishable food items we will not accept items shipped back to us. We will replace items that are not satisfactory one time or gladly refund your money. Please see our Terms & Conditions for complete details regarding our return policy.

Has my order shipped?

Feel free to contact us over This email address is being protected from spambots. You need JavaScript enabled to view it. at any time regarding the status of your order. Our goal is to respond to you within 24hrs.

How do I change quantities or cancel an item in my order?

Feel free to contact us over This email address is being protected from spambots. You need JavaScript enabled to view it. at any time regarding making changes to your order. Our goal is to respond to you within 24hrs. Please note that once an order has been shipped, the order is no longer editable.

How do I track my order?

When we ship your order we will send you a USPS tracking code to the email address on your order.

My order never arrived.

Please contact us over This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance. Our goal is to respond to you within 24hrs.

An item is missing from my shipment.

Please contact us over This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance. Our goal is to respond to you within 24hrs.

My order is missing items.

We take great care when packing your items but if something is missing please let us know. Please contact us over This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance. Our goal is to respond to you within 24hrs.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.